Terms and Conditions

1. Consent to Services

By engaging with Vitalise, you consent to receive holistic coaching and therapeutic guidance designed for personal development, wellbeing support, and lifestyle improvement.

2. Scope of Services

Vitalise provides holistic coaching, educational guidance, and wellbeing support. These services are not a substitute for medical, psychiatric, or psychological treatment. Clients are responsible for seeking appropriate professional healthcare for medical or mental health concerns.

3. Eligibility

Clients must be 18 years or older to use coaching or consultation services, unless accompanied by a parent or guardian.

4. Confidentiality

All information shared during sessions is confidential and will only be used for coaching purposes, except where disclosure is required by law (e.g., risk of harm to self or others). Written consent is required to share information with third parties.

5. Data Protection & Privacy

Vitalise complies with UK Data Protection and GDPR regulations. Client personal data will be stored securely and used only for legitimate business purposes related to coaching.

6. Booking, Payment, and Refunds

  • All sessions must be booked in advance via the website or agreed communication channels.

  • Payment is required at the time of booking unless otherwise arranged.

  • Non-Refundable Payments: All payments for coaching sessions, packages, or programs are non-refundable, including missed or cancelled sessions, except where required by law.

  • Cancellations & Rescheduling: Clients may reschedule a session by giving at least 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice will be considered missed and will not be refunded or rescheduled.

7. Personal Responsibility

Clients acknowledge that progress depends on their own commitment and actions. Vitalise cannot guarantee specific outcomes. Clients are responsible for providing accurate and complete information regarding their health, lifestyle, and personal circumstances, and for participating honestly in all sessions.

8. Withdrawal from Coaching

Clients may withdraw from coaching at any time; however, payments already made will not be refunded.

9. Intellectual Property

All content, materials, and resources provided on this website are the intellectual property of Vitalise unless otherwise stated. No part of this website may be reproduced, copied, or distributed without written permission.

10. Limitation of Liability

Vitalise and its practitioners are not liable for any direct or indirect damages resulting from the use of this website or services. Clients release Vitalise from any liability for decisions made regarding health, lifestyle, or wellbeing based on coaching sessions.

11. Changes to Terms

These terms and conditions may be updated at any time. Continued use of the website and services constitutes acceptance of any changes.

12. Governing Law

These terms are governed by the laws of the United Kingdom.

13. Acknowledgement of Terms

By engaging with Vitalise services (including booking or attending a session), you confirm that you have read, understood, and voluntarily agree to these terms and conditions.

14. Contact

For questions about these terms, please contact Giacomo Sandri via the website contact form.